Privacy Policy
Last updated: June 13, 2026
At Haus, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Haus Property Management application and related services. Please read this policy carefully. By using our app, you agree to the practices described here.
Information We Collect
Account Information
When you register for Haus, we collect your name, email address, phone number, and password. This information is required to create and manage your account.
Property & Booking Data
We collect information about properties you manage, including property names, addresses, room configurations, and booking details. Booking data is automatically synced from Booking.com into Haus when a guest completes a reservation on Booking.com. This may include the guest's name, email address, check-in/check-out dates, and reservation reference.
Payment Information
We collect payment-related information such as billing details for processing security deposits. Payment transactions are handled securely by PayMongo. We do not store your raw credit or debit card numbers on our servers.
Device & Usage Information
We automatically collect certain information when you use our app, including your device type, operating system, IP address, app version, and usage activity (such as pages visited and features used).
Access & Smart Lock Data
We collect access codes, lock configurations, and access logs generated for your properties and guests to provide our access control features.
How We Use Your Information
Providing Our Services
We use your information to operate the Haus platform, including managing your property listings, processing bookings, and generating smart lock access codes.
Guest Communications
When a guest makes a booking on Booking.com, their reservation is synced into Haus. Property administrators then use Haus to send the guest a welcome email containing property access details such as the door lock code and WiFi credentials. Guest contact information obtained from Booking.com is used solely for this purpose and is not used for marketing.
Payments
We use your billing information to process security deposit payments through PayMongo and to send payment receipts and notifications.
Communications
We use your contact information to send you service-related notifications, OTP codes for account verification, booking alerts, and important updates about your account or our services.
Security & Fraud Prevention
We use your information to detect and prevent unauthorized access, fraud, and other harmful activities on our platform.
Improving Our Services
We analyze usage data to understand how our platform is used and to improve performance, features, and user experience.
Data Retention
Account Data
We retain your account information for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.
Booking & Transaction Records
Booking history and payment records may be retained for up to 7 years for accounting and legal compliance purposes.
Access Logs
Smart lock access logs are retained for up to 12 months to support security audits and dispute resolution.
Your Rights
Access & Correction
You have the right to access the personal information we hold about you and to request corrections if any information is inaccurate or incomplete.
Deletion
You may request the deletion of your account and personal data at any time by contacting us at isupport@hause.app . We will process your request within 30 days.
Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Opt-Out
You may opt out of non-essential communications (such as product updates) at any time by updating your notification preferences in the app settings or contacting us directly.
Data Security
Protection Measures
We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure server infrastructure, and access controls that limit who within our organization can access your data.
No Absolute Guarantee
While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.
Third-Party Services
PayMongo
We use PayMongo to process security deposit payments. PayMongo collects and processes payment information according to their own privacy policy. We encourage you to review PayMongo's privacy policy.
Booking.com
Haus integrates with Booking.com to sync reservation data into our platform. Guests make their bookings directly on Booking.com — Haus is not involved in the booking process itself. Guest information (such as name and email) received through this sync is used only to send property access details (door codes, WiFi credentials) on behalf of the property administrator. Haus does not control Booking.com's data practices, and guest relationships with Booking.com are governed by Booking.com's own privacy policy.
No Responsibility for Third Parties
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.
Children's Privacy
Age Restriction
Haus is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18 without verifiable parental consent, we will delete that information immediately.
Changes to This Privacy Policy
Updates
We may update this Privacy Policy from time to time. When we do, we will revise the 'Last Updated' date at the top of this page. For significant changes, we will notify you through the app or via email. Your continued use of Haus after any changes constitutes your acceptance of the updated policy.
Contact Us
Privacy Questions
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: